Practice the conversations
that matter
before they happen.

Managing a conflict between employees involves active listening to both parties, identifying underlying needs, and finding a mutually acceptable solution. TrustLeader lets you practice these situations through realistic simulations before facing them in real conditions.

There is no single method: the best approach depends on context. The most effective techniques combine active listening, non-violent communication, and mediation. Our platform trains you in all these methods through simulations adapted to your level.

Prevention involves clear communication, regular feedback, and strong emotional intelligence. By training regularly on TrustLeader, you develop the reflexes to defuse tensions before they become open conflicts.

Workplace mediation is a structured process where a neutral third party helps conflicting parties find a solution. Our simulations let you practice the mediator role in a safe environment, with realistic scenarios and detailed feedback.

TrustLeader lets you practice conflict management in realistic simulations based on common workplace situations. You choose a scenario, engage in chat or voice mode with realistic counterparts, and receive a detailed report analyzing your conflict management skills.

With 15 minutes of daily practice, most managers see significant improvement in 3 to 4 weeks. Our tracking system measures your progress across 6 key skills and suggests scenarios adapted to your level.

Absolutely. TrustLeader is 100% online and accessible from anywhere. Voice mode is particularly useful for remote teams managing conflicts through video calls or phone.

After each simulation, you receive a report evaluating 6 dimensions: active listening, assertiveness, empathy, emotional management, problem solving, and communication. Your dashboard shows your progress over time with detailed charts.

The Skill Readiness Score is a 0-100 rating given to each of the six skills TrustLeader evaluates: active listening, empathy, emotional management, assertiveness, reformulation and solution seeking. It is computed from the reports of your completed simulations and updates after every new session. You track your progress skill by skill, and a team lead sees at a glance where the team is solid and where it needs practice.

The relational climate index compares the average active listening, empathy, reformulation and assertiveness scores from simulations run in the last 90 days with those of the previous 90 days. The gap between the two periods gives the percentage shown. The index only appears once enough managers have practised over the period, so a handful of sessions is never presented as a trend.